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Job Locations UK-Remote
Job Post Information* : Posted Date 3 weeks ago(2/12/2026 5:12 PM)
Title

IT Service Management Operations Lead
ID
2026-2376
Position Summary
The IT Service Management (ITSM) Operations Lead oversees, optimizes, and matures back-office IT operations through effective process management, automation, and cross-functional collaboration. This role is responsible for administering, configuring, and enhancing the full Atlassian suite—including Jira Software, Jira Service Management (JSM), and Confluence—to support scalable and efficient service delivery. |   | The ITSM Operations Lead designs and deploys automated workflows, manages HR system integrations via Aquera, and provides hands-on leadership across all ITSM process areas. The ideal candidate brings deep ITSM expertise, strong technical capabilities, and a commitment to continuous improvement. |  
Responsibilities
IT Service Management Oversight: | - Lead day-to-day ITSM operations, ensuring timely and effective management of incidents, service requests, and problems. | - Administer, configure, and support Jira Software, Jira Service Management, and Confluence, including workflows, fields, permissions, schemes, automation rules, and integrations. | - Ensure governance, standardization, and best practices across all Atlassian configurations. | - Identify and drive service improvement opportunities to enhance operational efficiency and customer experience.  | - Monitor queue performance, SLA adherence, and service quality metrics.  | Change Management & CAB Leadership: | - Serve as Chair of the Change Advisory Board (CAB), leading change reviews, evaluating RFCs, and maintaining readiness and documentation for all changes. | - Enforce standardized change management policies aligned with ITIL best practices. | - Monitor change success rates, risk levels, and post-implementation outcomes. | - Collaborate with stakeholders to ensure accurate risk assessments, communication, scheduling, and approvals.  | Aquera & HR Integration Administration: | - Administer Aquera integrations to support automated onboarding, offboarding, and identity lifecycle management. | - Manage configuration, troubleshooting, and continuous improvement of Aquera workflows and connectors. | - Partner with HR, Security, and IT teams to validate data mappings, maintain integration health, and ensure data accuracy across systems. | - Support audit and compliance activities through proper documentation and data integrity practices. | Automation Design, Development, and Deployment: | - Design, build, and deploy automation solutions using Jira Automation, JSM workflow engines, Confluence templates/macros, and related tools. | - Implement automated workflows for ticket management, approvals, provisioning, escalations, and reporting. | - Collaborate with internal partners to identify bottlenecks and develop automation roadmaps. | - Document automation solutions and ensure configurations remain scalable and sustainable.  | Process Improvement & Optimization:  | - Lead maturity initiatives across incident, problem, change, request, knowledge, and asset management processes. | - Develop and maintain ITSM policies, playbooks, and standard operating procedures (SOPs). | - Analyze process performance, identify optimization opportunities, and implement improvements. | - Maintain CMDB and asset lifecycle processes where applicable. | Cross-Functional Collaboration: | - Partner with Infrastructure, Security, HRIS, Application Support, and other teams to align ITSM operations with organizational objectives. | - Serve as an escalation point for complex incidents and service management challenges. | - Coordinate with vendors and service providers regarding tools, integrations, enhancements, and support contracts.  | Reporting & Metrics: | - Develop and maintain ITSM dashboards and reports to monitor SLAs, KPIs, service trends, and operational health. | - Present data-driven insights and improvement recommendations to senior leadership. | - Support audit, compliance, and governance reporting related to ITSM and HR integrations. | Perform additional duties as assigned.
Job Locations UK-Remote
Job Post Information* : Posted Date 2 months ago(1/5/2026 7:59 AM)
Title

Specialist, B2B and Channel Marketing
ID
2025-2287
Position Summary
Reporting to the Senior Manager, B2B and Channel Marketing, you will be a key player in a team which focuses on the entire value proposition we have for our B2B audience. As Specialist, B2B and Channel Marketing, you will be an SME for the B2B audience, working closely with progression and membership marketing teams to drive engagement and progression with Candidates and members at a B2B level while driving progression of the B2B contacts overall. | Working closely with the sales team, you will also support the Senior Manager in implementing omnichannel marketing campaigns and produce marketing collateral and assets for B2B stakeholders.
Responsibilities
• Works with and assists in the creation, delivery and execution of multiple, often concurrent, integrated strategic marketing campaigns, activities and projects designed to drive certification training. | • Responsible for tracking overall effectiveness of campaigns/projects, recommending appropriate adjustments (media mix and consumer targeting strategies) to improve results based on experience, data, and analytics. Uses A/B testing when appropriate. | • Acts as SME within the organization for B2B segments. | • Contributes to projects and campaigns and to creative and analytical brainstorming. | • Ability to manage multiple projects from start to finish, meeting deadlines. | • Experience in copywriting and producing content. | • Collaborates with counterparts in wider marketing team to ensure best practices, sharing of insights and delivery of a positive experience for our audiences. | • Stays informed on developments in the marketing discipline and within our sphere of influence: new techniques, ideas, channels, strategies, etc. | • Ability to understand and translate ISC2’s offerings into value-add propositions. | • Participate and assist in the development and execution of GTM plans and strategies for new, current and updated offerings. | • Assist in measuring effectiveness of marketing programs on an ongoing basis via input and reporting; Develop actionable, data-driven insights to inform team to enhance and create effective marketing strategies. | • Conduct market, audience and competitive research to identify new industry opportunities. | • Work collaboratively with the team to meet ongoing business objectives. | • Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. | • Miscellaneous duties as assigned.