ISC2 is looking for a skilled, customer-oriented Enterprise Support Specialist (EMEA) for our growing Enterprise IT Support Team. The IT Support team has a strong focus on creating an ITIL based support structure that encourages collaboration, personal growth and offers multiple opportunities for functional cross-training and building a strong skillset that will allow employees to succeed and realize their true IT potential. | | Summary Description of Position: The Enterprise Support Specialist (EMEA) collaborates with business and IT experts to ensure effective technology service delivery. This individual will establish a rapport and build trust with stakeholders over time by delivering high-quality service outcomes. The Enterprise Support Specialist (EMEA) must also understand and work within the guidelines of ITIL practices to deliver technology service, and agile techniques to deliver continuous improvement. ISC2 supports several security frameworks globally, this person must be familiar with security best practices that affect application configuration, change management and procurement. This role will also champion the ISC2 employee culture and foster the organization's Inclusion goals.
Responsibilities
- Consistently respond to all incoming Jira Sevice Management ticketed requests for support and services within prescribed SLAs. | - Provision end user systems and services within prescribed SLAs using appropriate tools and automation. | - Order hardware and software from preferred vendors, accurately maintain asset inventory and adhere to asset management policies. | - Administer and troubleshoot Apple (MacBooks, iPad, iPhone), Windows and mobile endpoints, using JAMF, Intune and Active Directory, basic level Salesforce workflows, and processes. | - Administer user accounts in Okta, Active Directory, Salesforce, and other dependent systems. | - Contribute to service improvement efforts, updates to documentation and the development of Service Desk Tier I support processes. | - Provide base level Triage for incidents requiring escalation to Tier 2 Infrastructure, Security, Salesforce Administrators and/ or Web Support teams. | - Perform other duties as assigned.
Job Locations
UK-Remote
Job Post Information* : Posted Date
1 month ago(7/31/2026 11:55 AM)
Reporting to the Senior Manager, Candidate Engagement Marketing, the key area of responsibility for this role is to be part of the team to manage the progression and engagement of candidates from the handoff between Certification Marketing and Member Value Marketing. | | You will nurture candidates through to the first destination in their ISC2 journey, and will also support in implementing the necessary organizational wide interventions to build the professionals’ confidence. This will allow them to progress through their journey successfully, increasing professionals taking and passing exams and ultimately becoming members.
Responsibilities
- Lead creation and implementation of multiple, often concurrent, integrated strategic marketing campaigns, activities and projects designed to drive progression, with a particular focus on driving people to become a candidate, succeed in their exams, and engage with their ISC2 community | - Collaborate with counterparts in wider marketing team to ensure best practice, sharing of insights and delivery of a positive experience for our audiences | - Manage multiple projects from start to finish, meeting deadlines | - Experience in copywriting, copy editing, content creation, digital media and other marketing practices | - Stay informed on developments in the marketing discipline and within our sphere of influence: new techniques, ideas, channels, strategies, etc. | - Understand and translate ISC2’s offerings into value-add propositions | - Participate and assist in the development and execution of GTM plans and strategies for new, current and updated products | - Report on effectiveness of marketing programs on an ongoing basis and develops actionable, data-driven insights to inform team to enhance and create effective marketing strategies | - Conduct market, audience and competitive research to identify new industry opportunities | - Work collaboratively with the team to meet ongoing business objectives | - Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment | - Miscellaneous duties as assigned
Job Locations
UK-Remote
Job Post Information* : Posted Date
1 month ago(7/23/2026 10:08 AM)
Based in the UK and fluent in French, you will be responsible for driving Northern and Western Europe, including the Baltics, revenue sales across all ISC2 products: certification education, exams, and webinar sponsorships. In your capacity as Account Executive, Northern and Western Europe, you will work with the EMEA VP Business Development to manage and grow business relationships with large enterprises, local government agencies, and channel partners. | | Additionally, you will act as a trusted advisor by leveraging commercial teaching and insight-led selling techniques to help customers achieve strategic workforce development goals. | | **This role requires conversational ability or fluency in French due to the assigned territory**.
Responsibilities
- Meet and exceed annual revenue targets, as defined by the business | - Develop and execute a territory strategy within the Northern and Western Europe, including the Baltics, focused on: B2C within B2B organisations (>500 employees), B2B (>500 employees), Official Training Partners (OTPs) and Academic Partners | - Work with customer bases to build in-region presence and drive revenue growth | - Engage with key stakeholders in market to position ISC2 as a credible partner in workforce development initiatives. | - Leverage insight selling and commercial teaching techniques to challenge customer assumptions and provide new perspectives that link ISC2 solutions to their strategic objectives | - Educate and influence senior decision-makers by delivering thought leadership and actionable insights on cybersecurity workforce development, compliance, and risk management | - Identify and develop new accounts while growing engagement and business from existing accounts | - Work with internal teams from marketing, customer success, sales operations, customer experience, IT, examination administration, and product teams to drive customer adoption and satisfaction | - Drive and support ISC2 digital transformation efforts to introduce and maximise ‘self-service’ commerce where possible. | - Using Salesforce CRM, maintain a pipeline of sales opportunities and move them through the sales funnel at sufficient size in number and value to meet your quarterly and annual quotas | - Prepare and deliver weekly, monthly, and quarterly progress reports and forecast reporting as required | - Collaborate with sales teams across the organization to support and grow key global accounts | - Support ISC2 presence at industry events | - Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment | - Perform other duties and special projects as assigned |