The Exam Administration Coordinator provides accurate, professional, and timely assistance to exam candidates throughout the exam delivery process. In addition to assisting candidates with exam delivery requirements and managing communications associated with exam accommodations, the Exam Administration coordinator assists with conducting investigations and case management for exam fraud incidents and candidate adverse actions. The Exam Administration Coordinator will provide support to Exam Endorsement Specialists as needed.
Responsibilities
- Provides accurate, professional, and timely assistance to candidates during the examination delivery process. | - Develops comprehensive knowledge of exam program requirements, policies, and procedures. | - Support exam candidates with test administration and security protocols education and information. | - Manage special accommodations exam appointments. | - Ensure adverse action investigations are processed according to program standards. | - Resolve exam candidate concerns through the exam fraud incident and candidate adverse action case management process. | - Document and maintain records of all client, candidate, and test center interactions. | - Recognize, document, and inform the supervisor regarding trends in customer correspondence. | - Escalate complex inquires / requests to exam subject matter experts. | - Miscellaneous duties as assigned.
Job Locations
UK-Remote
Job Post Information* : Posted Date
1 week ago(3/11/2026 7:55 AM)
The EMEA Event Marketing Planner role sits within the Event Marketing team. You will be responsible for executing approved regional event marketing plans and serving as the lead planner for regional industry events. Industry event planning includes fulfilling marketing deliverables, coordinating logistics and on-site presence, and bringing the ISC2 brand to life across the region. You will be detail-oriented and a collaborative team player who takes ownership of their responsibilities and works constructively with internal and external partners. | In addition, you will support the execution of in-person, virtual, and hybrid ISC2 events as assigned, working in close partnership with Event Marketing, Events, and cross-functional teams. | Candidates must reside within a reasonable commutable distance to London, ideally within 1-2 hours, for attendance at events.
Responsibilities
Event Planning | - Serve as the lead planner and project owner for assigned regional industry events and tradeshows, including planning timelines, marketing deliverables, vendor coordination, on-site execution, and post-event follow-up | - Coordinate booth logistics, shipping, on-site staffing schedules, event materials, and vendor requirements to ensure a strong ISC2 presence | - Partner cross-functionally across Marketing, Communications, Creative, Membership and Sales to ensure consistent messaging, booth readiness, and fulfillment of partner deliverables | - Provide execution support for assigned regional events, including SECURE events, workshops and webinars | - Create effective, informative and engaging talking points for on-site and/or online moderators, booth reps, session coordinators and brief the team on talking points, the schedule and help level-set expectations | - Assist with the development of our annual industry event strategy, co-marketing agreement negotiations, and paid partner relationships | Event Marketing Execution & Campaign Support | - Execute integrated event marketing campaigns across digital, email, social, paid media, and third-party channels in alignment with approved plans | - Support pre- and post-event marketing efforts, including content coordination, asset deployment, lead capture, and follow-up communications | - Provide execution support for campaign elements such as email, website landing pages, social posts, videos, talking points, and on-site messaging | - Work closely with marketing colleagues, internal partners, and regional management to support the execution of marketing plans for regional events to drive awareness and registrations, including but not limited to digital and email marketing, social, PPC, third-party and co-marketing agreements, website content, giveaways, etc. | Budget & Reporting | - Responsible for reporting on the overall effectiveness of event marketing campaigns and programs, recommend appropriate adjustments (media mix and consumer targeting strategies) to improve results based on experience, data, and analytics; uses A/B testing when appropriate | - Manage each event within budget and track all costs | | Other Responsibilities | - Monitor event trends, technologies and best practices to support continuous improvement. | - Perform other duties as assigned | - Manage regional event materials and merchandise inventory, and arrange printing and shipment as needed | - Upload registrations and lead lists for events and trade shows correctly into Salesforce at the agreed-upon pre-event intervals and within 3 business days of receiving the final list | - Lead post-event activities, including post-event communications and lead distribution to relevant departments to ensure accurate follow-up | - Ensure all final documentation relating to the event is saved on the SharePoint drive | - Responsible for maintaining the ISC2 Internal events Calendar | - Assist with developing the annual industry event strategy and planning process | - Develop and maintain a working understanding of ISC2 certifications, membership value, products, and services to support effective member engagement and consistent event experience across in-person and virtual programs | - Other duties as assigned
Job Locations
UK-Remote
Job Post Information* : Posted Date
1 month ago(2/12/2026 5:12 PM)
The IT Service Management (ITSM) Operations Lead oversees, optimizes, and matures back-office IT operations through effective process management, automation, and cross-functional collaboration. This role is responsible for administering, configuring, and enhancing the full Atlassian suite—including Jira Software, Jira Service Management (JSM), and Confluence—to support scalable and efficient service delivery. | | The ITSM Operations Lead designs and deploys automated workflows, manages HR system integrations via Aquera, and provides hands-on leadership across all ITSM process areas. The ideal candidate brings deep ITSM expertise, strong technical capabilities, and a commitment to continuous improvement. |
Responsibilities
IT Service Management Oversight: | - Lead day-to-day ITSM operations, ensuring timely and effective management of incidents, service requests, and problems. | - Administer, configure, and support Jira Software, Jira Service Management, and Confluence, including workflows, fields, permissions, schemes, automation rules, and integrations. | - Ensure governance, standardization, and best practices across all Atlassian configurations. | - Identify and drive service improvement opportunities to enhance operational efficiency and customer experience. | - Monitor queue performance, SLA adherence, and service quality metrics. | Change Management & CAB Leadership: | - Serve as Chair of the Change Advisory Board (CAB), leading change reviews, evaluating RFCs, and maintaining readiness and documentation for all changes. | - Enforce standardized change management policies aligned with ITIL best practices. | - Monitor change success rates, risk levels, and post-implementation outcomes. | - Collaborate with stakeholders to ensure accurate risk assessments, communication, scheduling, and approvals. | Aquera & HR Integration Administration: | - Administer Aquera integrations to support automated onboarding, offboarding, and identity lifecycle management. | - Manage configuration, troubleshooting, and continuous improvement of Aquera workflows and connectors. | - Partner with HR, Security, and IT teams to validate data mappings, maintain integration health, and ensure data accuracy across systems. | - Support audit and compliance activities through proper documentation and data integrity practices. | Automation Design, Development, and Deployment: | - Design, build, and deploy automation solutions using Jira Automation, JSM workflow engines, Confluence templates/macros, and related tools. | - Implement automated workflows for ticket management, approvals, provisioning, escalations, and reporting. | - Collaborate with internal partners to identify bottlenecks and develop automation roadmaps. | - Document automation solutions and ensure configurations remain scalable and sustainable. | Process Improvement & Optimization: | - Lead maturity initiatives across incident, problem, change, request, knowledge, and asset management processes. | - Develop and maintain ITSM policies, playbooks, and standard operating procedures (SOPs). | - Analyze process performance, identify optimization opportunities, and implement improvements. | - Maintain CMDB and asset lifecycle processes where applicable. | Cross-Functional Collaboration: | - Partner with Infrastructure, Security, HRIS, Application Support, and other teams to align ITSM operations with organizational objectives. | - Serve as an escalation point for complex incidents and service management challenges. | - Coordinate with vendors and service providers regarding tools, integrations, enhancements, and support contracts. | Reporting & Metrics: | - Develop and maintain ITSM dashboards and reports to monitor SLAs, KPIs, service trends, and operational health. | - Present data-driven insights and improvement recommendations to senior leadership. | - Support audit, compliance, and governance reporting related to ITSM and HR integrations. | Perform additional duties as assigned.
Job Locations
UK-Remote
Job Post Information* : Posted Date
7 days ago(3/13/2026 6:16 AM)
Based in the UK, you will have responsibility for the Central and Eastern European (EE) regions. You will be responsible for driving Central and EE revenue sales across all ISC2 products: certification education, exams, and webinar sponsorships. In your capacity as Account Executive, Central and EE, you will work with the EMEA VP Business Development to manage and grow business relationships with large enterprises, local government agencies, and channel partners. | | Additionally, you will act as a trusted advisor by leveraging commercial teaching and insight-led selling techniques to help customers achieve strategic workforce development goals. | | Candidates must be fluent in German to be considered for this role.
Responsibilities
- Meet and exceed annual revenue target | - Develop and execute a territory strategy within the Central and EE focused on: B2C within B2B organisations (>500 employees), B2B (>500 employees), Official Training Partners (OTPs) and Academic Partners | - Work with customer bases to build in-region presence and drive revenue growth | - Engage with key stakeholders in market to position ISC2 as a credible partner in workforce development initiatives | - Leverage insight selling and commercial teaching techniques to challenge customer assumptions and provide new perspectives that link ISC2 solutions to their strategic objectives | - Educate and influence senior decision-makers by delivering thought leadership and actionable insights on cybersecurity workforce development, compliance, and risk management | - Identify and develop new accounts while growing engagement and business from existing accounts | - Work with internal teams from marketing, customer success, sales operations, customer experience, IT, examination administration, and product teams to drive customer adoption and satisfaction | - Drive and support ISC2 digital transformation efforts to introduce and maximise ‘self-service’ commerce where possible | - Using Salesforce CRM, maintain a pipeline of sales opportunities and move them through the sales funnel at sufficient size in number and value to meet your quarterly and annual quotas | - Prepare and deliver weekly, monthly, and quarterly progress reports and forecast reporting as required | - Collaborate with sales teams across the organization to support and grow key global accounts | - Support ISC2 presence at industry events | - Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment | - Perform other duties and special projects as assigned
Job Locations
UK-Remote
Job Post Information* : Posted Date
3 days ago(3/17/2026 8:08 AM)
Based in the UK, you will be responsible for driving UK, Ireland & Channel Island revenue sales across all ISC2 products: certification education, exams, and webinar sponsorships. In your capacity as Account Executive, UK, Ireland and Channel Islands, you will work with the EMEA VP Business Development and another UK, Ireland and Channel Islands Account Executive to manage and grow business relationships with large enterprises, local government agencies, and channel partners. | Additionally, you will act as a trusted advisor by leveraging commercial teaching and insight-led selling techniques to help customers achieve strategic workforce development goals.
Responsibilities
- Meet and exceed annual revenue targets, as defined by the business | - Develop and execute a territory strategy within the UK, Ireland and Channel Islands focused on: B2C within B2B organisations (>500 employees), B2B (>500 employees), Official Training Partners (OTPs) and Academic Partners | - Work with customer bases to build in-region presence and drive revenue growth | - Engage with key stakeholders in market to position ISC2 as a credible partner in workforce development initiatives | - Leverage insight selling and commercial teaching techniques to challenge customer assumptions and provide new perspectives that link ISC2 solutions to their strategic objectives | - Educate and influence senior decision-makers by delivering thought leadership and actionable insights on cybersecurity workforce development, compliance, and risk management | - Identify and develop new accounts while growing engagement and business from existing accounts | - Work with internal teams from marketing, customer success, sales operations, customer experience, IT, examination administration, and product teams to drive customer adoption and satisfaction | - Drive and support ISC2 digital transformation efforts to introduce and maximise ‘self-service’ commerce where possible | - Using Salesforce CRM, maintain a pipeline of sales opportunities and move them through the sales funnel at sufficient size in number and value to meet your quarterly and annual quotas | - Prepare and deliver weekly, monthly, and quarterly progress reports and forecast reporting as required | - Collaborate with sales teams across the organization to support and grow key global accounts | - Support ISC2 presence at industry events | - Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment | - Perform other duties and special projects as assigned
Job Locations
UK-Remote
Job Post Information* : Posted Date
2 months ago(1/5/2026 7:59 AM)
Reporting to the Senior Manager, B2B and Channel Marketing, you will be a key player in a team which focuses on the entire value proposition we have for our B2B audience. As Specialist, B2B and Channel Marketing, you will be an SME for the B2B audience, working closely with progression and membership marketing teams to drive engagement and progression with Candidates and members at a B2B level while driving progression of the B2B contacts overall. | Working closely with the sales team, you will also support the Senior Manager in implementing omnichannel marketing campaigns and produce marketing collateral and assets for B2B stakeholders.
Responsibilities
• Works with and assists in the creation, delivery and execution of multiple, often concurrent, integrated strategic marketing campaigns, activities and projects designed to drive certification training. | • Responsible for tracking overall effectiveness of campaigns/projects, recommending appropriate adjustments (media mix and consumer targeting strategies) to improve results based on experience, data, and analytics. Uses A/B testing when appropriate. | • Acts as SME within the organization for B2B segments. | • Contributes to projects and campaigns and to creative and analytical brainstorming. | • Ability to manage multiple projects from start to finish, meeting deadlines. | • Experience in copywriting and producing content. | • Collaborates with counterparts in wider marketing team to ensure best practices, sharing of insights and delivery of a positive experience for our audiences. | • Stays informed on developments in the marketing discipline and within our sphere of influence: new techniques, ideas, channels, strategies, etc. | • Ability to understand and translate ISC2’s offerings into value-add propositions. | • Participate and assist in the development and execution of GTM plans and strategies for new, current and updated offerings. | • Assist in measuring effectiveness of marketing programs on an ongoing basis via input and reporting; Develop actionable, data-driven insights to inform team to enhance and create effective marketing strategies. | • Conduct market, audience and competitive research to identify new industry opportunities. | • Work collaboratively with the team to meet ongoing business objectives. | • Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. | • Miscellaneous duties as assigned.