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Job Locations UK-Remote
Job Post Information* : Posted Date 1 day ago(11/19/2025 11:25 PM)
Title

Customer Experience Associate (EMEA)
ID
2025-2273
Position Summary
The primary objective of the Customer Experience Associate (CEA) is to project a professional image and provide excellent customer experience in all communications and interactions.   This is a key role within the organization as you are the face and voice of our customers and our Human Brand.  You are the front line of support for our customers answering the their questions and enquires to ensure satisfaction with our products, and services, and (when applicable) actively promoting new services.   This is not a conventional call center role with the focus on customer experience as opposed to handling time.  With this in mind, the CEA must be passionate about customer experience and providing world-class service to our customers to achieve both individual and company objectives. This is a remote position. Candidates must reside in the UK.
Responsibilities
- Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role. | - Actively promote products and services to our customers, explaining products and making recommendations based on customer driven information. | - Actively seek opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty. | - Manage day to day contacts: | - Deliver accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact. | - Resolve customer concerns through the case management system; create cases for each contact handled. | - Assist customers and candidates with items such as: password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires; extensions; etc. | - Process payments for annual maintenance fees and diagnoses payment errors. | - Register customers for seminars. | | - Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc. | - Recognize, document, and inform the regional manager regarding trends in customer correspondence. | - Escalate complex inquires / requests to subject matter experts. | - Carry out effective outreach to customers as required. | - Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries. | - Perform miscellaneous duties as assigned.
Job Locations UK-Remote
Job Post Information* : Posted Date 3 days ago(11/17/2025 5:36 PM)
Title

Board Secretariat Manager
ID
2025-2255
Position Summary
The Board Secretariat Manager will work directly with the Board Officers, Board Members and Board Committees assisting with succession and knowledge transfer within the Board. The Board Secretariat Manager is responsible for facilitating administrative detail, managing board and committee workflow and providing highly responsible staff support for the Board of Directors.  The ideal candidate will bring significant experience working within the governance function of an organization, supporting board operations, compliance and efficient processes.  The primary duty is to manage, record, produce, disseminate and archive the official record of all Board of Directors meetings and to prepare materials and logistics necessary for Board activities.  The role requires discretion and independent judgment in handling confidential information and in interpreting and implementing policies and procedures within guidelines set by the Board of Directors and CEO. 
Responsibilities
Duties and Responsibilities:Governance Compliance | - Ensure adherence to legal, regulatory, and policy requirements. | - Work collaboratively with the executive leadership team, Board Chair and Board Secretary to support established governance processes and board operations | - Responsible for the ongoing management of action items, board policies, and frameworks by leveraging previous experience in governance settings, while promoting accountability and timely completion. | Communications | - Serve as liaison between the board, executive management, and stakeholders. | - Ensure effective communication and information flow. | Meeting Management | - Plan, organize, and facilitate the annual work calendar for board, committee, and taskforce meetings, ensuring opportunities for cross-committee collaboration and alignment of key initiatives across the governance program.Maintain committee members' focus on deliverables and milestones through structured program oversight. | - Ensure timely preparation and distribution of agendas, minutes, and related materials. | - Track attendance and ensure compliance with board policies. | Record Keeping | - Maintain accurate records of meetings, resolutions, and board documentation. | - Manage access to board repositories and ensure proper document storage and archiving. | Director Onboarding and Offboarding | - Manage onboarding and offboarding processes for board members, leveraging knowledge of governance best practices gained through prior roles. | - Provide resources for new directors and ensure return of assets upon departure. | Monitoring and Coordination | - Distribute post-meeting documents and track action items. | - Monitor action items and task ownership and progress against deliverables. | Board Member Performance Evaluation | - Coordinate board member evaluations in collaboration with the Board Chair. | - Ensure feedback is gathered, timelines are met, and follow-up actions are tracked. | Other DutiesUndertake special projects and other activities at the discretion of the Board.